I've never heard of a scenario where a victim from...

I've never heard of a scenario where a victim from an accident ends up with the worst outcome. 2 weeks ago an ACCC insured driver backed up into the side of my car as I was parked. I expected it should be an easy fix, just to simply fix my severely dented in door. When the adjuster came to take pictures of the car he did not even follow my basic instructions. 1. Canan Ortiz came early and called me during a work meeting when I specifically agreed to a certain time. He was already aware I wanted to be present for this session. Absolutely unprofessional. It is not my fault someone cancelled on him early and he was able to come at a more convenient time for him. We agreed at a certain date and time specifically cause I was at work and wanted to be present. 2. After explaining to my employer my situation, I told him I would be down right away and again noted that I wanted to be present at all times. He was already taking photos of my car when I got there. When I received my offer through email they only gave me the choice of salvaging my title. They came to this conclusion based on my car's "worth". My car runs smooth and soundly. Although, they came up with a ridiculous value based on the cosmetology of my car. Something I had no control over when I bought it. I was a young college student when it was purchased 2 years ago, the looks of the car didn't matter to me as long as it ran fine. Which it did and still does. They were very nit picky when it came to devaluing my car. They even noted minor things like the hub cap was missing. Which was actually in my trunk, I just have not found he time to put it back on. Their procedures are deceptive and absolutely unjust. How on earth is it fair that they offer me a very low amount because SOMEBODY HIT ME?! I can't even find a car that runs as great as mine for the amount they offered. On top of that, their customer service is absolutely awful; you can barely get a hold of somebody over the phone. I'm extremely upset over this seeing that I got an unfair end. I am only 20 years old and they expect me to be able to afford a new car?? They also have been sending letters saying I should quickly make a decision and that I could be incurring a storage fee. WHAT STORAGE FEE? The letters are unwanted and unnecessary; I will make a decision within the 4 years I'm given legally. I just don't get it... I really don't. I just wanted my door fixed.