Jenny Poon

Review of Roundabout Canada

Was here for final destination with four others. S...

Was here for final destination with four others. Several things went wrong:
- we were told doors would automatically open and not to push anything. The first puzzle we solved quickly but the door did not automatically open, wasting over ten minutes until someone pushed it and it opened.
- the space was really cramped for 5 people, so some had to constantly shuffle around while others worked on the clues. more like a 3 person game but they attempt to squeeze more $ out of customers by saying 6 max
- the second last puzzle was broken and we were stuck there for over ten minutes until our time ran out. Queenie, the host, tried to walk us through; when she was unable to, due to it being broken, she told us we "beat" the game.
- as this was a very dissatisfying end, we asked for a partial refund and was told we would likely not get a response but to wait a few weeks. Well... It's been a few weeks.
- overall the puzzles were ok but the lack of customer service and broken components really ruined the experience.