I was hit by one ACCC drivers, while trying to cro...

I was hit by one ACCC drivers, while trying to cross the street while traffic was completely stopped, including the person who hit me due to the intersection lite being red. I pursued to cross while the driver and the other vehicles allowed myself to attempt to cross and another vehicle to cross and turn in the opposite direction...the dumb driver was the only one who started driving and hit me...we move to the parking lot to exchange info...before I cld get out...he was at my car saying he was at fault and gave me his insurance info cuz HE WAS ON HIS PHONE AND WAS NOT PAYING ATTENTION..how cool that he told the truth...however, now ACCC is denying my claim and the guy lied and said something different...ACCC PROCESS IS HORRIBLE!!!!!!!!!! they interrogated me like i was a criminal..Their Team 2 and adjusters need people skills.....I thought i was on trial..lol...have ur own insurance...ACCC PROCESS IS HORRIBLE and bad business....I usually don't bash...this was needed!!!!!