was check in on Easter holiday for 2 nights, pay f...

was check in on Easter holiday for 2 nights, pay full price and bond in front desk, without giving the receipt, on the day we checked out, when we request the bond back, they said they did not take the bonds, and they charged bonds again for credit card which we use for book online for deposit,.
Very disappoint for such service from 5 stars hotel, and still waiting for refund for the bonds.