Rude staff, rude customers. On two occasions I've ...

Rude staff, rude customers. On two occasions I've had a barista refuse to fix a drink they made wrong, and I ended up dumping it into the trash right in front of them. They don't know what customer service is, spend all their time chatting with each other then mess up drinks and refuse to make a new one. Today a woman's group threw me out of the conference room even though they hadn't booked it. I was told "there are more of us then of you so you should leave". I guess it's a great place if you're a bored housewife who has nothing better to do. If you sit outside you'll have people smoking their vape pens and blowing it in your face. I'd much rather spend my time at the Starbucks less than a block away. Everyone in Monument raves about Serrano's; based on my experiences, I'm not sure why.