star Lillynn

Review of The Americana Conference, Reso...

I stayed here over the past weekend with my nephe...

I stayed here over the past weekend with my nephew and my mother. This was an absolute horrible experience. We stayed during the covid pandemic. When we tried to go to the pool it was full; which is understandable- what is not, is the fact that when you put your name on the list to get called to come back to the pool they will only ever do this if there is no line, which they do not mention unless asked and almost near to impossible. The worker who was in control of letting people into the water park told us the it was basically her job to SEND PEOPLE AWAY when the line was too long and put them on the list to never be called. On top of this you would think during a health pandemic that they are required to keep their playgrounds clean. They do not. They do not check and will leave dirty diapers around for the children to play with and when you tell the people they will give you attitude about having to keep their own facilities clean. They were EXTREMELY rude and hung up on us when we called the front desk to complain about broken parts of the cages on the playground along with sharp pieces that could cause harm. I would 100% not recommend this place because they do not care about you or your children or their health. I am not a mother but when I become one I will make sure to never bring my children here.