It s so ridiculous!!! Last time I FINALLY got a ho...

It s so ridiculous!!! Last time I FINALLY got a hold of them to assure they have ALL the necessary paperwork required was January 2nd and they said yes, just waiting on them to review! Grrrrr that was 6 weeks ago! They have had my paperwork all filled out and sent since 3 days after my surgery on 12/1 then they sent me a form around 12/22 to have my doctor fill out to CONFIRM. I had my surgery .. THAT was sent in.....I have tried to call with no success, I have emailed them and got a automated response with no answers....Hope I never have to go through this again ! It has now been 11 weeks and still waiting