Jay Patel

Review of Hyatt House Scottsdale

Staying here for 3 weeks in their 1Bedroom Suite. ...

Staying here for 3 weeks in their 1Bedroom Suite. First room that I stayed had problem with shower flooring so water didn t drain out. I informed help desk and was told it ll be taken care of (I didn t think it was a quick fix as the floor slope was the problem - wrong side of drain). Anyways, next day back from work, they told me its fixed. Upon checking, it was still the same. I wondered what did they mean by its fixed now. I complained again. The maintenance team tells me they ll need to rip out complete flooring to fix it which made sense so I moved to another room next to it. Because I m staying here for 3 weeks, I had a lot of stuff to move but I didn t mind much. New room, couple days go by and sink in kitchen falls down - no longer glued to counter top. I m still a week to go so I don t know what comes next.

Other than that, spacious suite. Large windows. An overall decent interior. Morning breakfast had coffee and muffins but that s it.

Side note- I know they haven t fixed the floor before renting it to some new customer. I know it because I am staying next room and somebody checked in just after I moved out of the room.

Update - Room service is only once a week on Wednesday. They ve missed it for 2 straight weeks.

So much service for spending three grand here. Never Hyatt again.