Tamara T

Review of Mayan Palace

This place has its ups and downs. The staff in the...

This place has its ups and downs. The staff in the restaurants are very friendly, table service is top notch. This is our first experience with a resort, and it is an eye opener. No one tells you to get a towel for the pool, you have to get a towel card from the main check in lobby. No one tells you a $1000 credit card hold they are going to precharge on your account. Good luck trying to leave and not pay for the privilege of leaving. Main shuttle service is for "select hours only" so you can take 3 different shuttles to get to the spot where you can walk 15 minutes to get out. This trip was purchased through a direct buy travel club, so the initial price was very fair. Just watch out for ALL the incidentals you are going to rack up.