My wife and I visited the resort last week staying...

My wife and I visited the resort last week staying 7 nights. We loved every minute of it. There was only a slight miscommunication upon check in (we had paid for an upgraded package through AirCanada vacations and I don't think it had been communicated to the hotel), however this was promptly rectified upon talking to reception - thank you to the staff member that organized this for us (sorry I forgot your name).

We were looking for a small, relaxing resort away from the hustle and bustle of downtown PVR and this hotel was PERFECT. Yes, the beach has waves and an undertow (it is the Pacific Ocean after all) - but is still easily swimmable if you are a competent swimmer. We had goggles too and had a fun time spotting different fish and rays out in front of the hotel.

Yes, this resort is located out of town but you can easily get the bus (or taxi) into Puerto Vallarta if you want to - we did to see a show and it was hassle free. I liked that it was out of town as it have it a more laid back and relaxing vibe.

The rooms are HUGE and have epic ocean views. The hotel is kept clean and tidy at all hours.

I know that there are some negative reviews regarding the food however, I personally had no issues with everything tasting fresh and flavourful (we ate at all of the restaurants). There was a higher proportion of typical Mexican dishes than I have seen at other resorts - but personally I see this as a positive, especially the breakfast buffet.

All of the staff were AMAZING - so friendly, always smiling and very patient and understanding with my Spanish (I speak spanish like a 3 year old child - my wife speaks better). Some special mentions to specific staff below.

Cafe Sole: Carolina and the other girl (sorry I can't remember your name) were always so friendly and provided excellent service throughout our stay. I looked forward to my daily espresso doble.

Ekinox: Natalio was always ready with a smile and can mix a super decent daiquiri. One day he even went out of his way to bring us coffee to the rooftop bar (even though it wasn't on the menu).
Jorge thanks for your recommendation of 43 - it is my new favourite liqueur.

Front desk: Jose and Nayeli- thank you so much for the cake and card you organized for our birthday breakfast.

Spa: We had massages, body wraps and aromatherapy treatments at the spa. The two women (sorry I did not catch your names) provided excellent treatments. They were always very friendly, courteous and professional.

Lifeguard: Edwin (or Edward - I didn't quite catch your name) did a great job making people aware of the conditions and keeping people safe. I really enjoyed our conversation on the beach - we only wish that our stay was longer so that we could have hungout and talked with you more .

Overall we had a great experience and would love to return for another visit with more of our family.