I was hit on the side on friday by one of their po...

I was hit on the side on friday by one of their policyholder and he left the scene. It was a hit and run. We called the police and they provided with the policy info. I called the insurance company right after and started the claim process the first representative provided me a claim number and the adjuster extension. Few days later, the adjuster calls and she tells me that the policy isn't active and what I need to do is call my insurance company. She offered no apology, no resolution and immediately closed the case. I find it odd that they were able to do a claim with a policy that isn't active, is in police records and later dismiss the claim.