Just not a well run business. Chronically underst...

Just not a well run business. Chronically understaffed which leads to long lines everywhere car park, front desk, restaurants and stressed out staff doing their best to help. It appears they must have laid off staff to manage through COVID but then not rehired while they filled the hotel.
First, they entirely fail at COVID execution, much more so than other hotels I ve visited. They actually have a strict mask policy they make guests sign it, send daily texts reminding people, and have signs everywhere. But there is flagrant non-compliance by guests in crowded conditions and no hotel staff around to enforce. There is only guest-on-guest policing, which leads to uncomfortable confrontations with guests or worse, guests children. Chairs are too close together and the very small swim deck is overrrun.
The high price point just doesn t match the service level. As an example, you get no housekeeping during your entire stay because of the pandemic but they can t explain why a dirty room helps stop the spread. For five days, we didn t have our garbage emptied, towels changed, shampoo replaced you get it. At $1400 a night, that s sort of silly.
This got comically bad when one of our rooms flooded. Our kids actually discovered the sprinkler system flooding through the ceiling in into our room and hallway and alerted the hotel, which then evacuated for a few hours. The early heads up could have saved them thousands of dollars in damage. We didn t get a thank you, which we weren t looking for, but we did have to ask, twice, for housekeeping to come clean the flooded bathroom.
They should either lower the price point and lean into being a high volume, few frills place. Or keep, even raise, the price and make it really great. Either way, they need to get the guest mask compliance under control or they re going to have a COVID outbreak and get shut down.
Why not one star? Because the lake itself is spectacular and the hotel is on a beautiful property. The restaurants are very good, particularly La Bella Vita (you don t need to stay at the hotel to eat there). And the staff really are trying, but have been given a near impossible situation to serve that many guests.