TheNitroG1

Review of PetFirst Healthcare

As bad as my expierence has been and looking at so...

As bad as my expierence has been and looking at some of the other reviews I have to wonder if they 5 star people work for pet first or they are bot accounts because clearly they are a scam.
Horrible, unbelievably bad. had a cat for 3 days that came with free 30day insurance. took the cat in for the URI that I was assured was covered by the insurance and was the whole reason to activate it. They repeatedly tried to let my claim expire by sending me an email that says if i don't respond in a few days they would consider the matter closed. I sent them every scrap of paper possible and eventually after they couldn't find anything else to request they said
"pre-existing conditions aren't covered". which is funny for a 4 month old cat we had for 3 days to have a pre-existing condition that I would somehow be responsible for. 200 bucks i've had to fight for 3 months for 200 bucks. it's really down to just the principal of it now. I won't recover my time investment having to chase this down even if they pay out. also writing them off to the BBB because not enough people report businesses that engage in these behaviors. they basically offered a phantom product to obtain my personal information to resell it as well as use it for their own advertisements. I remember when that used to be illegal.