kellie Baker

Review of Hilton Riverside/Hyatt Regency...

The hotel room and staff were great. But when we p...

The hotel room and staff were great. But when we picked up or van from valet parking where it had been for the last 2 days..it was soaked and it was evident that they had left my drivers side passenger window down..it has been raining hard for the last two days..carpet soaked. Seat soaked. Now getting on a cruise...the person who returned the van actually argued that the window was up. So I went to the desk and asked to speak to a manager and was told there want one...really. so a security person Vincent Howard came out looked at my van and asked me what he could do to fix the problem. My parking was comped but what about the damage ....he asked if he could keep my van while we are on cruise..I stated you have had my vehicle for the last 2 days and look how its been returned to me so no what I want is for you to take care of the cost when I return and can have it looked at. He gave me his card and told me he would call me back in a few minutes and never did..I called the number on his card and got disconnected twice...not a happy customer.