After a very long and tiring flight was pleasantly...

After a very long and tiring flight was pleasantly surprised by a complentary upgrade to my room which was lovely and clean with a big bed! Check in was super fast and easy and staff were brilliant. The only downsides I had were due to the fact a big party was staying in the hotel, there was not enough staff on shift to help with the demand. I was not able to order room service from my room due to the how busy everyone was so I had to queue up at the bar to then order to my room, was advised of a 45 minute wait which I was absolutely happy with but food arrived to my surprise 10 minutes later and was stone cold. I then requested a toothbrush which unfortunately never came but the gentleman at the front desk was kind enough to remember me on checkout and offered to give me a toothbrush then. Overall lovely hotel, amazing staff but unfair to expect staff to be so short with heavy demands but hey that's hospitality for you! Would stay here again, very convineant to the airport with handy shuttle service.