James Yoo

Review of Couran Cove Island Resort

First day, catching the ferry from Marina Mirage, ...

First day, catching the ferry from Marina Mirage, the boat take around 15 people, it is quite old. The captain of the boat was consistently checking his phone not looking where he was going. The water was bumpy and it felt very unsecure.
Rooms were dirty, water was milky and muddy from the tap (you can not cook or drink with it), shower does not drain so it floods.
Room had three air conditioners, but they would not turn on. Asked reception 3 times to have a look at it and was consistently told that it was fixed. Later on, manager on duty came at around 8 pm letting us know there is a problem with the electricity on the unit and asked us to move.
In the new room, microwave and the power points on one side of unit were not working.
We wanted to buy water as the tap water was not even suitable for shower. we needed some water to drink. The general store at the island only sells, tiny bottle for ridiculous price and the staff told us to buy from the restaurant in which they only sell Italian spring water for $8 per 750ml bottle. We spent over $50 just on water.
They lend bikes for people. We got to the bike place after all the dramas with the reception, room and water and was told that their operating hours are officially finished so they won't be able to lend you the bikes. The staffs were just chatting between themselves.
Went to breakfast buffet the next day, plates were so filthy, it had body hairs on the plates. It almost looks like the plates have been sitting in storage dust for a month then just been taken out.
The Swimming lap pool is very nice but wait until you get in and look under the water, it is like the pool has not been cleaned for at least about a week with so many bits and pieces on the floor.
They have inflatable playground at the pond, the pond is somehow very green.
We booked our Ferry on Sunday at 9:30 am to come back to the mainland to attend other appointments. We got to the reception to check out at 9 am after waking up early and making sure all things are packed up and rooms are cleaned (they charge $50 if you do not wash your dishes and empty all the rubbishes). Then was told that Ferry is now scheduled to 10:30 am.
We complained about how it was never notified to the guests who were booked for a ferry at 9:30 am. The receptionist was rather arrogant and said e-mail was sent about the change.
We have gone through all the e-mails and we did not receive any e-mails.
When we check out, the reception charged surcharge for Saturday stay and also ferry back to the mainland. Apparently, they let you come free on the way to island, but you need to pay when you go back. Irony. Later on, we found out that, adults were included in the free ferry but they charged by mistake(?).
The island is great however, the resort is terribly operated and not maintained well. I hope I never went. It ruined our family weekend get away.