Dream Kween

Review of Staybridge Suites Times Square...

Terrible experience! Stayed there for five days an...

Terrible experience! Stayed there for five days and it was crappy from jump. On check in we had a room mix up, the room we got had a damp odor. I called to ask for housekeeping & no one ever came. The room had a kitchen but the sink was clogged. Called for maintenance no one came. The AC didn't work in my mom's room so she had to move to another room. There were 3 elevators and they were low quality. So much so that all but one eventually stopped working during our stay. And the one that did work was so rickety my sis and I got off of the elevator from the 28th floor and walked 14 flights with our luggage to check out all because we did not feel safe on the elevator. Oh, and did I mention that the hotel had a fire???? They think some one came into the hotel and started setting random fires in trash cans on different floors. I never saw a security guard on the premises or cameras. And there was no key code access required to access the elevators so random people could come in and out of the hotel and travel up the elevators or stairwells at their leisure. It was truly a piss poor experience and comes highly unrecommended. I will never stay at the location in NYC Times Square again.