Anver Sadath

Review of Al Marwa Rayhaan by Rotana

Excellent location and very convenient for worship...

Excellent location and very convenient for worship. The hotel's parking map is wrongly posted in their website so reaching there is simply an hour business. Rooms are kind of conjusted and even toilets are not clean as it should be in a five star. I feel that the staffs starting from the front office till HK are not so well trained because again this property does not have scarcity for business due to its location. Service mentality has to be improved. Rotana is a brand known for luxury and quality but at this property we don't feel that class! I would surely want to go back to this property because of its location and convenience. I will be satisfied for the money spent if the property can add perfection. There is a masjid for gents and ladies in the tower but there is no boards or markings available near the hotel. The security or even the front office does not even guide us with such info. May be they are too tired of the frequent crowd they face throughout the year...