Amy Norton

Review of Ciocca Hyundai

I have had an issue with my Hyundai Elantra's ster...

I have had an issue with my Hyundai Elantra's stereo. It randomly cuts out for varying lengths of time whenever I'm driving. On April 10th, I notified Ciocca Hyundai of this problem (as they had to replace my stereo earlier in the year when it stopped making sound completely). It is July 6th and this problem still is not solved.

I am frustrated and angry with this Hyundai service department. Below is a brief explanation of my experience.

April 10: They notified me that they would order the part (on April 24 due to my availability) and call me when it came in. They estimated that it would be about a week after they ordered it.

May 8: I call to ask about the part since it had been over 2 weeks. They let me know that it was in and we scheduled an appointment.

May 13: I come in and after 1.5 hours of waiting they tell me that they can't replicate the problem with my car stereo and they don't want to chase "a ghost in the system" so they're not going to replace it. They did say I could leave it with them for the week, but since I work over an hour away at a school, I can't afford to not have my car.

May 19: They call me to let me know that my radio has come in! I explain I already came in to have it fixed, but they told me there was no problem and sent me away. I'm told to bring in my car next Saturday and they'll replace the stereo since the problem is still occurring.

May 26: I receive a call letting me know that I cannot come in for my appointment the next day because they sent the part back. They tell me to bring in my car for diagnostics so they can reorder it and replace it. I express my frustration with this process they say they'll just reorder it.

June 17: I call asking if the part has come in yet. I'm told it was on backorder and nobody told the guy I've been talking to. He tells me it should come in next week, maybe as early as June 19.

I have still received no call. The lack of communication, lack of consideration, and lack of service has led me to believe that I cannot trust Ciocca Hyundai with my car, and I'm not even sure I trust the Hyundai brand if backorders aren't communicated? I do not trust that they know what they're doing testing my car since I have had this problem every time I drive for the past three months. All I want is to be able to play music for my drive to work without having it cut out, and it seems like that's an impossible request.

EDIT: I received a call from the General Manager, Peter Boyce after posting this review. He did some research, found out that my timeline was pretty much accurate, and has set out to fix the problem. They are now ordering me a new radio and will let me know when it comes in. I'm hopeful this will be the end of the saga, and will keep the review updated.