I purchased a brand new vehicle from this place ov...

I purchased a brand new vehicle from this place over 1 month ago. At the onset the sales and finance team were very pleasant and accommodating. In addition to the purchase of the vehicle, they up-sold me a paint protection film for $1,000; convincing me that it was a great product to protect the vehicle, and having a lifetime warranty. The car remained at the dealership in order that the paint protection could be applied, and a few factory accessories added to the car.

I was very excited and pressed for time on the day that the vehicle was ready for pick-up. It was not until I drove the car home (nearly 2 hours away), that I observed the paint protection was not properly installed and was peeling. I also noticed a chip at the edge of the driver's door. And the scuff plates that I purchased, (and was charged for the installation), had deep scuffs in the aluminum. Not to mention this was on the passenger side, and I had not yet had an opportunity to travel with a passenger. I was very disappointed with the damages, especially because this is a brand new car.

I immediately contacted my salesperson, Seng, about this matter; just 2 hours after I picked up the vehicle. He assured me that the problems would be taken care of.

I have made several calls to Seng as well as sale managers at the dealership. They all remain pleasant on the phone and reassure me that the problems will be handled. A month has passed, and I continue to get empty promises. It seems to me that they behave with good customer service until they get your money; then they ignore you, and give empty promises. Buyer beware!!

Regarding the paint protection that they up-sale just at the end of the deal; the warranty is fake. There is no direct contact person to make a claim, and you are left to work through the dealership to fix the problem. But the dealership only tells you they are waiting to hear back from the 3rd party that installs the film protection. The paint protection is supposedly routinely installed on luxury brand cars, including their neighboring BMW dealership. Prime Mazda will readily take your $1,000 for the product, but they don't stand behind the product.

This is bad bad business. I am sorry I gave them my business. Don't make the same mistake I did.