My wife and I are very disappointed in my recent s...

My wife and I are very disappointed in my recent stay at the Hilton Bimini resort. From the moment we arrived there had been a constant problem. We were promised connecting rooms at check in and then displeased to realize we were in completely different floors. The rooms were not in any condition I find satisfactory. There had been sand in our sheets without us have even stepped on the beach. Moving on, to our check out, we were told that our 200 dollar deposit would be refunded within 15 days and honestly we were still waiting 20 days after for our refund. When we called the resort they came with a conclusion that they took half of our refund and used it for resort fees without our consent, even though we had already payed this fee with the other couple we had booked with since they were charged our fee as well. Now, the other couple needs to resolve this issue and fight for the extra deposit they paid for. I m honestly disappointed and had higher expectations from a Hilton.