Average as can be. When you arrive after 20 hrs fl...

Average as can be. When you arrive after 20 hrs flight and the front desk is so busy they cannot see a person in front of them you know the magic is gone. Arrive at breakfast for 7 and the lights are off. Inwent downstairs to check if all ok. The fact that the lights are off says to the guest.. go away until we are ready...
It is these subtle cues that speak volumea about intent. Its a staff maybe who are driven to average by many late hours and no time off...?
As a traveller..not pleasant.