Tommy Erwin

Review of Landers McLarty Chrysler Dodge...

This entire dealership is a joke. Over the last 20...

This entire dealership is a joke. Over the last 20 years I have tried to trade with these people. I get employee discount so trades are real money. Always got more for my trade in surrounding cities. Have also had terrible service dept experiences as well over the years. That being said, I have a recall on the 2 Cummins trucks I own. Been on a waiting list since August to get the recalls done at other facilities. Got a call Monday from corporate as to why I haven t had them done yet. Long story short they talked me in to using Landers McClarty. Took 1 truck up there yesterday at 7am. They told me it should be ready by 10 or 11. I said great! When you call I will pick this one up and bring my other one to do it as to which I had an appointment for it too. Never got a call yesterday. Called this morning to check on it and the girl asked who my service guy was. Don t have a clue was my response. She asked; Who did you give the keys to? What kind of question is that? You can t tell me the status of my vehicle by my name? So, I hung up and drove up there. The service man asked me the same question; who is your service guy? Just so happened he walked by. Only to say my truck was ready YESTERDAY and that he had called me! WRONG ANSWER. Then he admitted that he had texted me. Well I didn t get the so called text message. Had to drive back home to get my son and go back and pick truck up. Needless to say I didn t leave them my other truck and the will not be doing the recall on my Grand Cherokee either. I will never set foot on that place again. Guess now I know why all service departments are backed up but they are not. Make the short drive to Athens or Decatur. Hell I will drive to Cullman before this place gets any business from me! Rant over! Thanks for reading.