WORST INSURANCE EVER! My son was hit by one of the...

WORST INSURANCE EVER! My son was hit by one of their drivers on 8/21/20 and I called to see what the delay was on processing the claim. The police were called, but since there were no injuries and minor damage they said it would be hours before they could get someone out. My son got the guys info and called our insurance to report the accident. The guy that I spoke with was not helpful at all! He said that they can t reach the guy that hit my son and he is not responding to their messages and there was nothing they could do and the claim would be denied! This is ridiculous to just hit someone and not be held responsible.