Myself and a group of 7 paid for an escape experie...

Myself and a group of 7 paid for an escape experience at this location called Prisoners. I need to start off by saying that we paid 8 multiplied by $33 each. We escaped within 22 minutes; however, after exiting we realized we missed several locks because one of the locks in the middle was broken and allowed us to skip half the room. This ruined our escape experience, as evidently the room was not reset property. Further, the escape room itself had no storyline, set up, and the room was smaller and poorly built. What was worse was there was no evident manager on site or available. When we spoke to the front desk, she offered us 10% off our next game, then after further discussion she offered 20% and finally dropped back down to 10% (she did not have proper protocol training on this). There was zero accountability for what had been done, no refund was offered and all of the staff were extremely unprofessional. Definitely my worst escape game experience, a shame it had to be with 7 other friends. Please do yourself a favour (save your wallet) and do not go to this escape room.