Dave G

Review of Ventana Canyon Apartments

I was a little shocked, and highly dismayed, that ...

I was a little shocked, and highly dismayed, that I received an offer to renew my lease at a whopping 11.56% increase! That increase is an example of PRICE-GOUGING, motivated by greed. They have made no improvements to our apartment whatsoever. This decision was obviously made without a conscience or a care.

In the lease agreement that I reluctantly signed, they demanded an outrageous 60-day notice when I intended to leave. Needless to say, they will not hold an apartment for 60 days, but they expected me to notify them before I could even secure a new residence. And if I could not, and I was stuck staying past my lease expiration, my rent would increase by 38.75%.
Our stay there has not been the best experience.
The air-conditioning motor in the apartment is very loud. Sometimes when it kicks on, it is so loud that it startles me. I reported that, and was told they they re all that way (so live with it!).
On two occasions, there were approximately 40 people in the pool area, most of whom were not residents, attending a party. (I was under the impression that each resident was allowed a maximum of two guests). They were drinking beer from glass bottles. (I was under the impression that glass was not allowed in the pool area, for obvious reasons). And all this was accompanied by a good deal of foul language and rowdy behavior. Quite frankly, we no longer felt SAFE in the pool. This WAS reported, but obviously fell on deaf ears. Why make rules if you are unwilling or unable to enforce them? Or do you not even care?
The gates at the entrance to the pool are not secure. The locks can EASILY be circumvented by applying enough downward pressure on the gate. This allows outsiders access to the pool. And they do. This, too, was reported, but has never been fixed.
One of the lamps in the pool area is out. That was reported, but was never fixed.
The shower floor by the pool is covered with slime.
There is a treadmill in the exercise area that has not worked in the year we have lived here. The third time we reported it, we were told that it was too expensive to repair or replace. Then why do they leave it there, with an out-of-order sign on it?
The air conditioning in the fitness room is not working. In this heat, that makes that facility completely unusable.
The jets in the hot tub continually fail, and are not fixed for weeks after they are reported.
I realize it doesn t rain often, but there is a gutter right outside our door that needs repair. When it rains, the gutter empties right onto the sidewalk leading to our staircase. I reported it, but nothing was done.
We are in the apartment closest to where dogs are taken to take a dump. A lot of people don t like to pick up after their dogs.
The shower changes temperatures at will, so I risk freezing or scalding myself at any given time.
The pool is shut down for extended periods of time, inexplicably.
They schedule people to come in and measure rooms, for remodeling purposes. They don t ask. They just schedule it.
And finally, after we thoroughly cleaned the apartment prior to moving out, they ILLEGALLY deducted $95 from our security deposit refund for cleaning.
If you are thinking about moving here, you are probably desperate, or you didn t read the reviews.