Lovely historic building with the charm and quirks...

Lovely historic building with the charm and quirks of age (more on that below.) The guest services staff were friendly and helpful, providing directions to the hotel when the Annual NC Pride event blocked streets, and providing some necessaries we'd left behind. The location is great for downtown shopping and the on-site amenities are worth exploring, especially the service at the roof-top bar and the club lounge.

The structure is historic and with that comes the sounds and character of age, including floorboards that creak a bit and the sounds of pipes and ventilation (none of this hindered a good night's sleep.) However, our sleep was delayed when the retrofitted fire alarm sensors were triggered by a faulty sensor, requiring a late-night technician visit to service the system before the fire-alarm-strobe-light in our room (and the rooms of all others on at least our floor) could be turned off.

However, the Assistant Guest Services Manager reached out to us after our stay, and provided excellent service recovery. Given this overall experience, I'd plan on staying there again.