We had booked two nights of wheelchair friendly ro...

We had booked two nights of wheelchair friendly room with roll in shower. They assigned it to another able body guest. We were told to go in regular room for one night with a promise that they will give us the roll in shower room next day. Reminded them four times just to make sure they don't forget. But sure enough the promised room was not available next night. Being a fully wheelchair bound hemiplegic patient my brother went without shower for two days in hot LA July days.

Breakfast set up did not have cold water option only boiling water. No tea bags for two days in a row. Had to remind them two days in a row. No Tea bags in the room either only coffee. Double tree please check your SOP.

Desk officer was very helpful. Tried his best to accommodate for the room but it was too late.
Rooms were OK as expected from similar range Hotel.
Very ordinary breakfast.