Had my water cut off today because of failure to p...

Had my water cut off today because of failure to pay, however I paid online 6/17/17 both Dalton utility and Optilink, noticed it was taking longer for DU to come out of bank, but whatever. However, when we called to find out why our water was cut off they said we didn't pay, which I even put in my card info, the charged us 75 dollars, which I think was unfair considering the fault could of been their website, which I have had issues in the past.

My biggest issue is that customer service was rude, and would not put us on the phone with anyone that would hear us out or help correct this situation, and how we were treated made us feel like we were scam artist and that we were trying to take advantage of them. We were trying to explain that we are customers that have been in good standing for over a year, and that we do not know what happen and want to fix this. But instead of helping we were informed this is our problem and to contact our bank.

After all this and an extra 75 dollars because of a mistake on their website we are looking into other companies, I am willing to pay a little more to be treated like a human and with respect. Very disappointed.

One of the people we spoke with was Manager Amber Deanna
Deanda.