I ve been to this dealership several times because...

I ve been to this dealership several times because this is where I purchased my car. We have to go to the original dealership to get our oil changes that we prepaid for with the purchase of our car. So because of the salesmen (This is our second car from this dealership) and the previous oil changes I ve had no problem coming to this dealership. After my last service (all prepaid oil changes have been done) I won t be returning. I made an appointment to get tires after having issues getting tires from another company. We ended up having to have the service person order the tires specifically for us to get them installed. I show up for my 8:00 am appointment and they say they will need to keep my car all day for a tire installation. I advised that I had an appointment and the response was the appointment is for your car to be in line to receive service . What is the point of scheduling an appointment if your car isn t serviced at or near your appointment time? Not only were there no records or indications of us preordering tires. Service tech had no idea that we ordered tires and there were no notes in the system. I had to Uber from the dealership to avoid sitting there all day. They didn t have any loaner cars nor could I get a rental at the last minute due to the holiday weekend. Keep in mind I pass at least 3 dealerships to get to that one and they would only pay for my Lyft if I was within 10 miles of the dealership. I never received any updates on my car. I had to contact the service tech and it took almost an hour to get a response. I didn t pick up my car on a Friday evening until almost 5pm after arriving to my 8:00 AM appointment. Although the service tech was nice and I m sure things were out of his control. This process was ridiculous and I will take my car someplace else in the future.