I m sitting in the waiting area right now, and I v...

I m sitting in the waiting area right now, and I ve been here for 2 hours. I had an appointment for routine service, and I m still waiting for 2 hours. I just went to check on the status of my car, and they said that the computers had been down for a 1/2 hour, which caused the delay. Perhaps they could have let me know!!! They also said it would be another 20-30 min. This is inexcusable.