Obviously, Jim Ellis Buick/GMC in Chamblee has mad...

Obviously, Jim Ellis Buick/GMC in Chamblee has made a HORRIBLE decision on who to promote into management positions. I was totally shocked and appalled to see (according to a Yelp review this weekend, as well!) that I was not the only person that they committed this devious act on of evading a deal and changing prices overnight on a vehicle.

Yesterday, I emailed (of which I have a full email trail with screenshots from the Jim Ellis site included!) that my wife and I were wanting to purchase a specific Encore (exact stock number given to salesman, Tom) and we had financing already in place. I asked him to get the paperwork ready and that we wanted to come in on Saturday to sign and be done and to finish the paperwork so we would have a short-time sitting around the dealership...

Our salesman, Tom Grimes stated numerous times that he "was sending that over to Dwight, the Sales Manager...", that was at 3pm. By 9 pm, no response, so I emailed again as to why this wasn't done yet. "Oh, their too busy today, the Sales Manager is even out on the floor selling cars now!" I had specifically told Tom, in email, that we were leaving for vacation and wanted this done by Saturday afternoon. Let it be noted that he NEVER ONCE suggested that the price would be increased overnight and that we needed to come in on Friday to sign!

Saturday afternoon, 2pm, no response still. Emailed Tom again to ask if he was not going to make the deal on the Encore or what was even happening. No response for another hour. Called his cell phone directly. "Oh, yeah, I'm sending that over to Dwight again right now!" was his response.

There was never a response received from Tom or Dwight again after that contact. It is blatantly obvious that they have decided to not honor the deals that were started on Friday by ignoring them until after the price was changed in their system by the time they opened Saturday morning. This is, of course, fraud.

THIS is exactly why so many customers today have trust issues with automotive dealerships and demand transparency and ethics. Yet, there are none to be found...thank you Jim Ellis Automotive for proving this fact in 2019.