I m extremely frustrated and disappointed in the l...

I m extremely frustrated and disappointed in the lack of customer service I just received. I ve been trying to get two pre-authorizations removed from my card for two days now with no success, these amounts total almost $1,800!! The individual I spoke with yesterday was at least empathetic and apologetic for the error. The person I spoke to today didn t even take the time to listen. He was abrupt, said he couldn t help me and to call back tomorrow to speak with someone else. He didn t even let me share what my concern was!

I travel often and based on this lack of care, I will be very reluctant to choose DoubleTree for future accommodations.