I stayed at this Hotel for 3 days and I highly rec...

I stayed at this Hotel for 3 days and I highly recommend that you find anywhere else to stay. From the moment I arrived at Valet the service was poor, no said welcome or offered to help me with my bags. I had pre-paid for my room and confirm this directly, yet I was charged 3 times for incidentals for a total of $650 within hours of my arrival. when I asked the front desk to explain the story was different each time I asked. I was told that I would have to wait 2 days until Monday before I could get an answer. Curtain in the room was broken had to want 2 days and continued request to have it fix. Ice machine on my floor broken and floor above me machine discharged mole with my ice. Each time I ask to have my concern addressed it was like the staff could not be troubled with any issues, each time passing it to the next shift. No one took ownership and none of them communicated with the other. Shameful. Was told that the ice machine with mole in it was not suppose to be on but yet was being use by guests. I visited the roof top bar, and the best way to describe it was filthy. I had to get paper towels from the rest room to wipe down the bar myself. They don't take cash only credit cards and although they had charged me $350 for incidental when I arrived my card was charged again. I spoke with the GM directly telling him of my experience and he agreed to removal the incidental charges but charges were not release as promise after 3 days and providing them with the bank details and told they would contact me once it had been done. Never was contacted and when I call to follow up the hung up on me twice and left me on hold for 15 minutes until I got tired of waiting. This is not a real Sheraton property as the quality of service is that of a $10 roadside motel. No one cares, Book some where else.