Alejandro Soria-Arroyo

Review of Larry H. Miller Toyota

I went to the dealership for a recall. When I left...

I went to the dealership for a recall. When I left my car there and spoke with the advisor, she asked me if I was going to drop off my car. She didn't ask me if I was going to wait for my vehicle. I waited for 3 hours for a recall. I wish the advisor would have been more clear on what dropping it off meant. I was put in the back of the line and it wasn't until 3 hours later that I asked the advisor if my vehicle was ready. It was ready. the advisor didn't ask me if I needed a shuttle ride back to my place or somewhere else. if she was under the impression that I was going to drop off my car and leave which I did and I'm assuming she would have asked me if I wanted a shuttle ride somewhere. However I did wait at the dealership. I have never had a problem with lhm group. I guess it was my mistake for not understanding what she meant by "dropping it off" it was early and I haven't had breakfast. With all given said I hope the advisor and myself don't make the same mistake. Thank you