Jon

Review of Capitol City Honda

It can be hit or miss. It's usually fine, but it d...

It can be hit or miss. It's usually fine, but it depends on how busy they are and who your service rep is, plus who the techs are that day. Last time I was there it was really good, their multi point inspection was thorough and the service rep gave me a very precise overview. However, the last two times prior, they didn't give me accurate information on my tire condition and suggested that I not even get a rotation. Fast forward two oil changes later, the tech gives me information that they're all wearing very unevenly. Also, two services prior to the last one I had, they had recommended a timing belt and water pump service when they were the ones that did that service less than 47k miles ago, which is half the recommended
mileage before service. That's the customer's least favorite ordeal when it comes to automotive care; being recommended services they don't need that are also incredibly expensive.

In short, when they're good, they're great. When they're not, they're really not. And I've been a customer of theirs for at least 7 years.