Rachel Hutcheson

Review of World Toyota

Received a call from World Toyota reminding me tha...

Received a call from World Toyota reminding me that with the care package we purchased I still have a remaining oil change included. The representative helped me schedule the appointment for the following Saturday. After the appointment they charged us the full price and refused to give us the free oil change as discussed on the phone. They said they d review the call logs and get back to us . Very poor management and customer service.