Appointment times don't really mean anything to th...

Appointment times don't really mean anything to the service department. I made an appointment at 8:30am, I waited for 3 hours (not an exaggeration) for the service adviser to tell me that they need to replace the touchscreen but they had to order it and that I had to bring it back in tomorrow to wait another 2 hours for it to be installed. I do have a job people, I took time off today, I can't do it again tomorrow. So disappointed with these people.