Amy Sampson

Review of Bob Rohrman Schaumburg Ford

I went in because I received a flyer saying that I...

I went in because I received a flyer saying that I had won one of a number of prizes. Wasn't planning to get a car, but figured that to get the advertised drawing prize I had to at least listen to a sales pitch. Sales staff was polite and friendly. I know they were just doing their jobs, but I felt uncomfortable. After a very long time left hanging at the table while the first sales rep went off somewhere, I was told that I only qualify for the low end car, even after I had said that the vehicle would not be for me, but be for someone that doesn't like to drive cars at all and would only want a truck or SUV. The test drive car was nice and all, but not suited for my family's needs. They asked me to sign off on being the only decision maker/all decision makers present (I am not the only decision maker). I had to refuse, then the really hard sale came, and didn't stop until I became visibly upset from the pressure. Then they finally told me what I had "won" in the promotion-the smallest prize, a Walmart gift card and some scratch-off tickets....which they were out of both items completely. They wanted to give me a gift certificate for their service and merchandise departments instead. I do not currently own a Ford, so would not be able to use the service department, and I don't need any Ford hats, shirts, or knick knacks. So, other than a test drve of a brand new Focus, which as a large person I felt like a sardine in the tin (could barely get in, steering wheel in my gut, and my head brushing the roof), but I didn't get the advertised drawing prize...with a relatively (for me and mine) useless replacement "prize". So I drove all the way there, using up a good portion of fuel, for no real useful reward. Net loss of a few hours of my time.