I was very upset about multiple issues with this h...

I was very upset about multiple issues with this hotel. The $15 breakfast (which we weren't informed about in advance) and I normally wouldn't spend $5 for it. It was supposed to be available from 7 AM to 11 AM yet they broke it down before 9 AM. Next - I returned to my room last night to find that my key card wouldn't work. I tried to call the front desk and got no answer (apparently they were having a phone malfunction). I finally reached someone at corporate headquarters and they were able to get ahold of someone but gave them the wrong room number. So, I stood (no benches or seats in the central courtyard) for 45 minutes with my to go food getting cold and needing to use the facilities. BTW I'm disabled and it was very hot out. The fridge froze everything I put in it and didn't have a microwave until we specifically requested it. I'm here with a family member who is in hospice and not expected to live much longer so I really didn't need more stress. Here are my last 2 gripes - towels feel like sandpaper and TV has limited channels and many keep losing the signal.
The one positive is that most staff members are very pleasant.