T.J. Sigler

Review of World Toyota

Edit: After posting my review, I received a call f...

Edit: After posting my review, I received a call from the service manager offering to ship me the key for no charge and a free oil change the next time I brought my car in. I wish this could have been resolved prior to that, but I'll give them credit for making things right. I will take my car there again to give them the opportunity to earn back my business.

Original review: I ve been taking my car to World Toyota for service for the last three or four years, but I won t be back.

For the most part, the service is about what you would expect from most car dealerships, but last August I bought a new key for my car to replace one that was stolen. The key is an smart key fob with a key blade. The service advisor quoted me a price and I asked if that included the fob as well as the key blade, and I was told it did. When the work was done I got the new key fob, but it didn t have the key blade. The service advisor said they would have to order it and he would call me when it came in.

A week or so went by with no call so I called back. I couldn t get a straight answer from anyone, so I reached out to the manager. He told me that the price quoted was for the fob alone, but that was not what I was told when I d originally purchased it, but he did nothing.

I took my car in this weekend, and I thought I d give it one more shot to get the key I had been promised, but still no luck. I ll take my business somewhere that honors the word of their employees.