Yenny James

Review of The Exchange Hotel

We came to visit for the first time, out of the co...

We came to visit for the first time, out of the country. We were charged $80 more than was stated on our reservation. Once we went to the room, it was not what we booked online. I went to the front desk to inform him. He apologized and stated that the amenities that were mentioned online were not correct. It s upsetting because the pictures on the website show otherwise. Nothing was done to accommodate us. I definitely wouldn t pay almost $300 for the room that we had.