We stayed at the Staybridge Suites in Times Square...

We stayed at the Staybridge Suites in Times Square for five nights. Unfortunately the condition of our room was not satisfactory. Our bathroom door could not be closed, the curtain rod guide was completely bent (which is why the curtains could not be moved properly), the entire room was dirty in different places and all the taps were loose. To make matters worse, the safe wasn't even fastened with the smallest screw. Please why do you need a safe that is not connected to the furniture or the wall ?! After complaining twice about the safe and the broken bathroom door, the door was not repaired, however. Nothing has ever been stolen in the hotel and the safes are basically not fixed ... but when you look at the people who move around the hotel doors and the streets around it, this is surprising. You will find many homeless and drug addicts here. However, you will not be bothered. The situation is both a curse and a blessing. You can reach all areas in New York quickly and easily with the subway. As already mentioned by some others, the elevator situation is also in need of improvement. At peak times, you wait 10-15 minutes for a free elevator. When transporting the luggage, it unfortunately falls out of the 18th floor to take the stairs. To say a few more positive words ... breakfast is sufficient, but not earth-shattering.