This is the worst insurance company I have ever ha...

This is the worst insurance company I have ever had to deal with. My car was hit on September 30, 2017 and it is November 13, 2017, nothing has been resolved. My car was deemed unsafe to drive by the body repair shop and ACCC Insurance only covered my rental car for 2 days. I ended up paying $545.00 out of my own pocket just to have a vehicle to drive while mine is being looked at. I still don't have an estimate for my car and I had to turn in my rental because I could not afford it anymore. Now I am walking and riding the bus to get around. ACCC is also saying that I am the one accumulating storage fees with the body shop when it is them that refuses to return any calls to them or me! I still do not know how much I will be getting for the damage done to my vehicle because they refuse to answer the phone. I will be reporting this company to the BBB and any other complaint department I can. ACCC Insurance Company are crooks and I hope they get shut down soon. I will be seeking a lawyer to resolve all issues, I should not have had to pay for ANYTHING! Someone hit me!
Current date: 11/14/17
I have filed a complaint with the BBB and I have followed the link provided by the "owner" of the company and filed my dispute. My next step is to get a lawyer and any other actions I can take.