Angela Smith

Review of Tallahassee Dodge Chrysler Jee...

The single most horrible car buying and customer s...

The single most horrible car buying and customer service experience I have ever had. My husband and I were shopping for a used car and chose to buy from a "reputable" dealer in hopes that they wouldn't sell us a dud. Within 24 hours of buying this vehicle the check engine light came on. The dealership left all of the previous owners personal information in the glove compartment and we were able to contact the previous owners via facebook and verify that the check engine light was indeed on when the car was brought in. We brought the vehicle back, they replaced the EGR valve and ensured us that absolutely nothing was wrong with the car, they even went as far as to say that the check engine light would remain on because of the exhaust system the previous owner had put on (something they pulled out of their ass). A few weeks later the car completely cut off in the middle of the road twice with no warning. We took the car back again and they told us it was the EGR valve again. When we informed them that they had supposedly just replaced that, they said that they had replaced the oxygen sensor, not the EGR valve. A few days later it was discovered that they were looking up the wrong car and we were correct. After they replaced the EGR valve for the second time, they said that the car was doing the same thing and they would need to keep it for further diagnostics. A week later we called them and they informed us that the car had major electrical problems, and that this was the reason that the check engine light was on the whole time. They told us we would need to replace the PCM for $800.00. At this point we no longer trusted this dealership and felt as though they were guessing as to what was wrong with the car and thank GOD we did. Our mechanic informed us that the car needed engine mounts because the entire engine was tilted and it had absolutely nothing to do with the PCM. How dodge would not notice something like this is beyond me. We received a copy of the paperwork of the repairs and also realized that no safety inspection was done on the car prior to us purchasing this vehicle. SCARY.....not only will they turn a check engine light off to sell the vehicle, they also may not even safety inspect the car...YIKES. where is the accountability and integrity in the dealership? It's non-existant. We then met with the manager Scott, whom is one of the most uneducated, worthless human beings I have ever come across, to dicuss the repair paperwork. First thing when we sat down with him he stated that he did not know why we were here, and what our point was, but that they would not be paying for the repairs on this vehicle. He said the car was an as is car (which by the way, I didn't know as is means you can turn off the check engine light in the car). He also said by law they don't have to do a safety inspection, which is very worrisome. When I informed him how unsatisfied I was with their customer service and how I would be writing a review, he shrugged his shoulders and said "go ahead". If you were thinking about buying a vehicle or having your car repaired here, run far away and take your business elsewhere. How people can treat others like this and lay their head on the pillow at night and sleep I'll never understand. If I can save anyone from the experience we've had here, then I've done something right. I was told I would be contacted by the GM, but in all honesty, if they are anything like the rest of the staff at this dealership, then it's a total waste of my time. I have put up flyers in all of the break rooms at the 2 major hospitals here in Tallahassee and tried to let everyone I know about this horrific experience. Now as a full time college student with a family, working part time I am having to put thousands of dollars into a lemon I was sold by Tallahassee dodge, chrysler, Jeep....AWESOME.