Dax Max

Review of Capitol City Honda

I called these guys ahead of time before I visited...

I called these guys ahead of time before I visited them. I spoke with a female on the phone asking her if I needed my receipt in order to get warranty on a car battery. She emphatically said no. They could look me up on their computer system. And being in the computer field I know what she was telling me was the truth for a large multinational company in this day and age.

So I go there without taking out my receipt out. I ask another attendant at the shop that I needed a warranty claim on battery that wasn't holding charge. She said sure pull your car inside and we'll run some tests on it and if we cannot fix the problem then we'll give you a new battery. So I go drive the car into the shop. All of a sudden a stocky manager approaches me to ask me for the receipt of the battery when I bought it from Socal. I explained how I had called ahead of time to ask about this issue and was told that I didn't need my receipt. This manager (Derren) who was completely out of his typical place told me that no they needed that paper. Meanwhile he was holding an electronic tablet in his hand. He was telling me that different Honda service centers were not linked/networked with their customer information. At this point I knew he was lying but I brought up the fact that I had called & asked about this & was told otherwise. At this point one other young female attendant shows up and tell us that it was her who had talked to me on the phone and she'd told me that a receipt was required to get service warranty at this location! Yet another lie! I should have written the name of the person I spoke with.

I knew I had the receipt but it was buried under a heap of stuff in my car since I was traveling. However, this was the only option I was left with. It took me some time but I finally found the receipt.

These guys were counting on me not having the receipt with me period. But after some hassle I was able to provide them the receipt & have them look at my car battery.

After a couple of hours of testing they concluded that the battery was indeed not holding charge. Darren took care of the rest of the process by getting me to sign the right papers etc. In fact, at this point he became extra nice to me by telling me about other recalls out on my Honda car. He even give me a coupon for a free car wash nearby.

Bottom line is that Darren of Capital City Honda treated me disingenuously and was teamed up with a lower ranked blond girl to deny me warranty service. This level of customer support was not expected from a car company associated with very high level of customer service. I hope Honda addreses these problem employees in a way necessary!
Sincerely,
Aaron