Absolutely reprehensible behaviour from this compa...

Absolutely reprehensible behaviour from this company - I have been due a refund from a flight that was cancelled in April due to COVID-19 and the status for months have been that they are 'finalising the refund' but need the airline to confirm. However, the airline cannot refund me directly or give the confirmation until Lastminute.com enact what is required on their part. They do not have any way to be contacted directly, aside from some automated lines and they do not seem to care that they are illegally withholding money from thousands of customers. They do not even have the decency to provide updates on my refund; I haven't received an update since April.

When the world recovers from COVID-19, I will make sure to never give a penny to this immoral company ever again.