Our car buying experience was GREAT, which is the ...

Our car buying experience was GREAT, which is the only reason I gave any stars, but their service department is awful! Express Oil Changes are anything but "Express." Every single time we schedule an oil change it takes anywhere between 1.5 hour - 3 hours, FOR AN OIL CHANGE! The appointment that took 3 hours was their first scheduled appointment of the day! I should've known better than to come back after that bad experience... During today's oil change, after we had been there for a little over an hour, I asked how much longer we should expect and the service tech said they were detailing my car, so it should only be just a few more minutes. Twenty more minutes went by and I expressed to another gentleman in the service dept (possibly the service manager) that I was ready to go and if they were still "washing it" to just quit and bring it to me. Thankfully he saw my concern as a Mom with three small children stuck at a car dealership, and about five minutes later, he pulled my van up, and noticed it had not detailed in the slightest, so I'm not sure what the hold up was. The other two people that were in the waiting area with me, stated they had both been there for over 2 hours for oil changes as well.

- We do not plan to have scheduled service here in the future and I wouldn't recommend their service department to anyone.