Raymond Woodward

Review of Pohanka of Salisbury- Honda St...

Please be careful when dealing with this deceptive...

Please be careful when dealing with this deceptive company. It is clear when reading other recent posts, and through my own experience that unethical business practices are prevalent.

My wife of newborn twins purchased a 2017 minivan less than a year ago from Pohanka Honda. WORST EXPERIENCE EVER. Do yourself a favor and drive an extra 15 mins to go to a reputable dealer. We have had nothing but problems ever since. They tried swindling both her and myself. (Too bad I worked as a mechanic before obtaining my bachlor's degree in business).

We brought it in 3 times and were told it was the plugs and coil packs. (it was not). Just to prove this, I brought the car to another dealer(so I could have legal documentation) to replace all the plugs and coil packs after the first "diagnosis". Then, when it was still throwing a code, I brought it back in. They told me again it was the plugs and coil packs for cylinder 4. LIE - I knew for a fact it was no compression in cylinder 4 - bad engine. They said we would have to have them do the repair on the plugs and coil packs and spend over $1000, I told them this was not the problem and they needed to honor the warranty and replace the engine. They told me my warranty from Dodge expired at 36k miles. Another lie. They told me that if I paid to have the repair done, they would see what they could do.

So I took it back and called some friends in Legal. They told me to bring it in a 3rd and see If they would make it right, or see if they would lie again. Well it looks like I have my case! They told me again it was only the plug and Coil pack. I asked them if they switched the plug and coil onto another cylinder, and see if the code changed to be sure. They said they did. THEY DID NOT. I told them they were lying because cylinder 4 had no compression. They said "we will call you back". Let the waiting game begin.....

After a month of waiting for my wife's van to be fixed, Guess what? Turns out I need a new Engine, and it has 61k miles on it.... Just out of manufactures warranty now. I was supposed to hear back from their service manager 2 days ago to see if they would indeed resolve this..... still nothing.

I will keep this issue updated.