Walter Wear

Review of Hilton Riverside/Hyatt Regency...

It's hard to rate this place because there is such...

It's hard to rate this place because there is such a disparity between the quality of the hotel and the service. The location is convenient, plenty of nice decoration, great views, the rooms could be improved slightly but my biggest issue is the staff. They are just lacking the polish everything everything else has. I'd say 1 in 2 interactions left a bad taste in my mouth. I could understand if this was a cheap hotel but it is not!